Last updated: June 13, 2026
1. Introduction
BetWin ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
2. Information We Collect
Personal Information
- Full name, phone number, email address
- Date of birth and identification documents (for verification)
- Payment information (MoMo numbers, bank details)
- IP address, device information, and browser type
Usage Data
- Betting history and transaction records
- Login activity and session data
- Referral and commission records
- Communication with support
3. How We Use Your Information
- To provide and maintain our services
- To process deposits, withdrawals, and bets
- To verify your identity and prevent fraud
- To calculate and pay promoter commissions
- To communicate about your account and promotions
- To comply with legal obligations
- To improve our Platform and services
4. Data Sharing
We do not sell your personal data. We may share information with:
- Payment processors (for deposits and withdrawals)
- Identity verification services
- Regulatory authorities (as required by law)
- Fraud prevention services
5. Data Security
We use industry-standard encryption (SSL/TLS) to protect your data. Passwords are stored as hashed values. Access to personal data is restricted to authorized personnel only.
6. Data Retention
We retain your personal data for as long as your account is active, plus 7 years after account closure as required by financial regulations.
7. Your Rights
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing
- Data portability
8. Cookies
We use cookies to maintain your session, remember preferences, and analyze usage. You can disable cookies in your browser settings, but some features may not work.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or on the Platform.
10. Contact
For privacy-related inquiries, contact us at privacy@betwin.gh